Frequently Asked Questions
Need more help?
Order Information
Where is my order?
When your order ships, we will send you a tracking number via email so that you can monitor your order's progress. If you have opted in to receive text messages during the checkout process, you will also receive text messages with order shipping and delivery information. Please note it may take up to 24 hours for your tracking number to appear in the shipping carrier's system.Can I get updates about my order?
Yes! You will receive order confirmation and shipping confirmation emails. You can opt in to receive order status and delivery updates via text message during the checkout process. You can unsubscribe from our emails via the “Unsubscribe” link found at the bottom of any non-transactional email we’ve sent you, or you can email our Customer Care Team at [email protected], and we can unsubscribe you from future emails. Please note that you will still receive any transactional emails related to orders placed on our site.Can I change my order after I’ve placed it?
Since orders begin processing immediately after checkout, we are unable to change your order after it is placed. This includes changing the delivery option, shipping address, items in the order, or payment method. Please confirm your information is correct before placing your order, including apartment, floor, or suite number. If you wish to return a product, please refer to our Returns Policy for more information.Can I cancel my order after I’ve placed it?
We understand that sometimes you need to cancel an order. If so, please reach out to our Customer Care Team at 877-788-8283 Option 1 and we will do our best to accommodate you. However, if your order already has a tracking number, a cancellation cannot be processed. If you wish to return a product, please refer to our Returns Policy for more information.Do you offer any coupons or discounts?
We occasionally run sales, offer discounts, or have available promotions. Valid offers come only directly from our website, social platforms, or direct company communications. WheelerShip is not responsible for and will not honor any offers, coupons, discounts, or promotions found on other sites.
Please be advised that WheelerShip does not participate in, is not affiliated with, and does not associate with any other website or company that offers coupons for retailers all over the internet (Coupon Cabin, Couponbirds, RetailMeNot, Honey, Rakuten, etc.).
We are also proud to partner with Affirm to offer our customers payment flexibility. Please visit our Payment Flexibility page to learn about buy now, pay over time options.
My order arrived damaged.
We’d love to help - please contact our Customer Care Team at [email protected], and make sure to include photos of the damaged packaging and item(s) in question so we can best assist you.
My order arrived with incorrect or missing items.
We’d love to make this right! Please contact our Customer Care Team at [email protected] and include photos of the incorrect item(s), if applicable, so we can best assist you.
Can I get a wholesale discount on my order?
Yes! If you believe you qualify as a wholesale distributor, contact us directly at (877) 788-8283 and select Option 2 or click here to register for an account.
Why did I receive an email asking me to confirm my order?
If the purchase type or amount is unusual for the card holder, the payment processor may occasionally flag an order to ensure that the card holder is protected from potentially fraudulent activity. If an order is flagged, the purchaser will receive an email asking them to confirm that the purchase is valid prior to the payment processor pushing the order through.
Shipping
When will my order ship?
Most orders will ship same-day if placed before 5:30pm eastern Monday through Friday or 2:30pm eastern on Saturday. Please visit our Shipping page for specific handling times by product category.Where do you ship from?
The great state of New Jersey!Where do you ship to?
We ship to residences and businesses nationwide, although there are certain products that cannot ship to Hawaii, Alaska, or Puerto Rico. Please note that we cannot ship to PO boxes or APO/FPO addresses. Please visit our Shipping page for more information.Do you ship internationally?
Due to the size and weight of our products, we typically do not ship internationally. However, occasionally we can assist customers with international shipping. Please contact our Customer Care Team at [email protected] for additional information.How long will it take to receive my order?
For orders shipped with Ground delivery, expect delivery within 1 - 5 business days in the continental U.S. Please note that Saturday delivery is not available in all areas.
For orders placed with Express shipping, Next Day Air, expect delivery within 1 business day for Next Day Air and 2 business days for 2nd Day Air.**
Please note: EXPRESS SHIPMENTS ARE DELIVERED MONDAY THROUGH FRIDAY ONLY.Enabling your location in your browser or entering your ZIP code into our website will provide a more specific delivery estimate. Shipping carriers may not offer all shipping service options to every location.
**The UPS Service Guarantee is currently active for Next Day Air ONLY; it has been suspended for 2-Day Air.
Which orders qualify for free shipping?
Free standard shipping is included in the price of each product (excluding Alaska, Hawaii, and Puerto Rico).My order says it was delivered, but I never received it.
If your order hasn’t reached you and tracking information indicates it was delivered, please email our Customer Care Team immediately at [email protected] for further assistance.
Returns
What is your return policy?
If for any reason, you are unsatisfied or simply no longer need the item, we will happily accept returns within 30 days of purchase, as long as the item remains in its original condition and in its original packaging. Please visit our Returns page for our full policy.How do I know if my order is eligible for return?
Your item is eligible for return if:
- It is within 30 days of purchase
- Is has not been mounted, installed, altered in any way, or used
- It is still in its original packaging
THE RIGHT TO RETURN ANY MERCHANDISE IS FORFEITED ONCE THE ITEM HAS BEEN INSTALLED OR MOUNTED. Please visit our Returns page for our full policy and additional information.
Do you charge a restocking fee?
We do not charge restocking fees; however, you are responsible for the return shipping cost unless the item is found to be defective or incorrectly shipped.How do I initiate a return?
Contact our Customer Care Team by phone at (877) 788-8283 or by email at [email protected] to set up an RMA. Please provide pictures and as much detail as possible.
Product Information
What is the difference between OEM, OEM remanufactured, and OEM reproduction?
OEM means original equipment manufactured or made by the original automative manufacturers like Ford, Honda, or Mercedes. OEM remanufactured means an OEM product that has been repaired, refurbished, or reconditioned to restore it to its original condition. OEM reproductions, sometimes called replica, replacement or aftermarket, are brand new parts that are manufactured to the identical specifications of the OE products, using the identical materials, and often by the same exact manufacturers that build for the OE companies.Are the products pictured exactly what I’ll be getting?
Our product photos are taken on-site with our own stock, meaning that what you see is what you get! Occasionally, in the event that we add a new product to our catalog before we can photograph it, you may see an exact model image. In that case, the photo will be marked as such.Do your wheels undergo safety and quality testing?
We work with manufacturers who are ISO 9001 and SAE J2530 certified - the best independent certifications possible. We inspect all automotive wheels and other products that enter our warehouse, and maintain rigorous quality standards on all our OEM, OEM remanufactured, and OEM reproduction wheels.Are your prices the lowest available?
We also offer free ground shipping, and volume-based discounts are available, as applicable.
Core Exchange Program
Can I send my used wheel to you?
If you’re buying an eligible SKU from our catalog to replace the damaged wheel on your car, you may be able to send your old wheel back to us through our OEM wheel exchange program and receive money back on your purchase!How do I know if my wheel is acceptable for return?
First, you have to make sure that the wheel that you’re sending us is the exact same wheel (size, design, etc.) as the wheel you are purchasing.
Next, you’ll provide us with a few photos to confirm that the core doesn’t have major damage or any other disqualifying issues.
Check out the handy chart on our Core Exchange page for more information about what’s ok for us to take back!How much of a rebate will I receive?
The rebate amount can range from $15 - $50 depending on the wheel.
Warranties & Product Protection
Are there warranties on your products?
We offer manufacturer’s warranty on most items. In the event that a manufacturer's warranty is not available, we also offer product protection plans on eligible products through our partnership with Extend, which include both extended warranties and road hazard protection plans. Visit Warranties & Product Protection to learn more about our policies and warranty information.Do you offer product protection plans?
WheelerShip has partnered with Extend to provide simple, peace-of-mind protection for the products you love. Extend bundles your product with an affordable, modern, easy-to-understand protection plan--so your stuff is covered, even after manufacturer warranties expire.What kind of protection plans do you offer?
We offer both extended warranties and road hazard protection plans, which cover you for irreparable damage from road obstacles such as potholes, debris, nails, glass, and more. Learn more about Extend product protection plans here.
Payment Flexibility
Do you offer financing on purchases?
We are proud to partner with Affirm to offer our customers payment flexibility with buy now, pay later options. Please click here to learn more about buy now, pay later with Affirm.Does checking my eligibility affect my credit score?
No—your credit score won’t be affected when you create an Affirm account or check your eligibility. If you decide to buy with Affirm, this may impact your credit score. You can find more information in Affirm’s Help Center.Do I need a mobile number to use Affirm?
Yes, you’ll need a mobile phone number from the U.S. or U.S. territories. This helps Affirm verify it’s really you who is creating your account and signing in.
Payments
What payment methods do you accept?
WheelerShip accepts American Express, Mastercard, Visa, Discover, PayPal, and Affirm.Do you offer gift cards?
We do not offer gift cards at this time.How will I know my credit card information is safe when I make a payment?
We understand how important your information is and we have taken the extra measure to ensure that payments are securely processed using SSL technology. SSL (Secure Sockets Layer) uses a cryptographic system that encrypts data with two keys so your information is protected. When SSL is installed you will see some sort of icon, usually a padlock, in your browser window. Additionally, the address will start with “https.”What do I do if I believe I’ve been charged in error?
If for any reason you suspect identity theft or fraud in connection to an order from WheelerShip, please contact us immediately at (877) 788-8283.What Is Bolt?
Bolt is our checkout partner that helps us offer a faster, more secure shopping experience. Once you create a Bolt account, you’ll unlock access to One-Click-Checkout and easier login. Learn more about Bolt here.How do I create an account?
While adding your shipping and billing info, you’ll see a checked box that indicates your information’s been saved. Bolt will send a verification code to your phone or email to verify your info. The next time you check out, you won’t need a password or to fill out any fields, allowing you to finish the purchase in seconds.How can I check out using my Bolt Account?
When you’re ready to check out, all you’ll need to do is enter the verification code sent to your phone or email. This code allows us to offer a secure, One-Click-Checkout experience and replaces your account password.Can I still checkout as a guest?
Yes! Guest checkout is always available. You do not need an account to checkout, simply click “continue as guest” during checkout.
