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Privacy Policy
REVISED SEPTEMBER 19, 2023
This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your PII when you use our website.
What personal information do we collect from the people that visit our website?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain site features.
How do we use your information?
To personalize your user experience and allow us to deliver the type of content and product offerings that interest you most.
To improve our website in order to better serve you.
To allow us to better serve you when responding to your customer service requests.
To process your transactions more quickly.
How do we protect visitor information?
Our website is scanned on a regular basis for potential security risks and vulnerabilities in order to make your visit to our site as safe as possible. To maintain the safety of your personal information, we implement a variety of security measures when a user places an order, or enters, submits, or accesses their information.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit card information you supply is encrypted via Secure Socket Layer (SSL) technology.
All financial transactions are processed through a gateway provider and no payment information is stored on our servers.
Do we use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow). This enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
Help us remember and process the items in the shopping cart
Help us understand and save a user's preferences for future visits
Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through the settings on your browser (like Internet Explorer). Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.
If you disable cookies, some features may be disabled. It may affect theuser’s experience and some of our services will not function properly. However, you can still place orders.
Third-Party Disclosure and Links
We never sell, trade, or otherwise transfer to outside parties your personally identifiable information. We have implemented Google Analytics, which uses first-party cookies to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.
California Online Privacy Protection Act
According to CalOPPA we agree to the following:
Users can visit our site anonymously
Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.
Our Privacy Policy link includes the word 'Privacy', and can be easily be found on the page specified above.
Users will be notified of any privacy policy changes:
*On our Privacy Policy Page
Users are able to change their personal information:
*By logging in to their account
How does our site handle do-not-track signals?
We honor do-not-track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. We do not specifically market to children under 13.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information. In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email
Within 30 business days
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
Provide you with your order status
Send you updates on your order
Send you newsletters, marketing emails, or promotional offers for our shop
If at any time you would like to unsubscribe from receiving future emails, you can click the Unsubscribe link at the bottom of the email communication or you email us at support@wheelership.com and we will promptly remove you.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
The WheelerShip LLC PO Box 1634 Smithtown, NY 11787
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Shipping & Delivery
We offer free ground shipping on all orders of $50 or more (excluding Alaska, Hawaii, and Puerto Rico). All orders completed by 5:30pm Eastern Monday through Friday are shipped out the same business day. Orders completed by 2:30pm Eastern on Saturday will ship out that day. Orders placed after the Saturday shipping cut-off will ship on the next business day.
Shipping Times*
Ground: 1 – 5 business days (please note Saturday delivery is not available in all areas)
Next Day Air: 1 business day
2nd Day Air: 2 business days (please note this service is not available in all areas)
*Handling time not included
Please note: EXPRESS SHIPMENTS ARE DELIVERED MONDAY THROUGH FRIDAY ONLY. No express shipments are delivered on weekends. Shipping carriers may not offer all shipping service options to every location.
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